Course: Strategic Management
Topic: Trends Shaping the Future of Financial Services in the EU
Students act as the strategy team of a digital bank operating in the European market. The bank’s management board has asked them to prepare a preliminary analysis of trends that may shape the development of financial services over the next five years.
Warm-Up (10 min)
The lecturer asks: What changes in financial services have you noticed as a user? Students note their initial observations, such as the use of mobile apps, contactless payments, automated investment services, or buy now, pay later solutions. The objective is to encourage students to recognise changes already visible in everyday experience.
Collecting Signals of Change (15–20 min)
Teams analyse short extracts from reports, articles, and datasets related to fintech, regulation, customer behaviour, and emerging technologies. These may include artificial intelligence in banking, open banking, digital identity, or green finance. Each team identifies 8–10 signals of change and records them as short statements or keywords.
Grouping and Mapping Trends (20–25 min)
Students combine similar signals into broader trend clusters and give them working titles, such as automation of financial decision-making, regulatory transparency, green finance, or embedded banking. Teams then assess each trend’s potential impact on the banking sector and its likely time horizon: short-, medium-, or long-term.
Strategic Conclusions (10–15 min)
Each team identifies two key trends most likely to shape the bank’s future service offering and one uncertain trend that is difficult to predict but could prove transformative. Students briefly justify their choices.
Reflection (5 min)
To conclude, participants respond to the question: Which trend seems the least obvious but could have the greatest impact? A short discussion allows teams to compare perspectives and see how the same signals of change can be interpreted in different ways.